Returns and Exchange
Online Returns and Exchange Policies:
If merchandise is returned, as sold, together with the original receipt, we are happy to refund within 14 days or Exchange within 28 days. A Gift Receipt entitles the holder to an exchange/gift card only. Reduced price merchandise purchased online may be returned within 14 days with the original receipt for an exchange/credit note only. All refunds will be issued in accordance with the original method of payment. An exchange/credit note may be given at the current retail price if the original receipt is not available. For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products, such as earrings. Gift Cards and Gift Vouchers are non-refundable. Deposits are available in stores but not online. Please note that any information stated on this page refers to our ONLINE RETURNS/EXCHANGE POLICY. This policy does not affect your statutory rights.
Store Returns and Exchange Policies:
Please click HERE to read our in-store returns/exchange policy. Please see below for website order returns address.
If you wish to return your website purchase you may do so to any Kilkenny Shop or to the address listed below. Please include your original order form as proof of purchase. Goods that are for refund or exchange can be returned to the website, the postage cost is paid by the customer- exceptions are made for faulty items.
Churchfield Industrial Estate,
Head Office | 3 New Street | Killarney | Co. Kerry | Ireland | Registered in Ireland No. 283267