Returns and Exchanges
Online Returns and Exchanges:
If merchandise is returned, as sold, unworn, unused and in its original packaging, together with the original receipt, we are happy to refund within 14 days or Exchange within 28 days.
If you wish to return your website purchase you may do so to any Kilkenny Shop or to the address listed below. Please include your original order form as proof of purchase. Goods that are for refund or exchange that are bought online can be returned to Website Returns, the postage cost is paid by the customer- exceptions are made for faulty items.
Churchfield Industrial Estate,
All refunds will be issued in accordance with the original method of payment. An exchange/credit note may be given at the current retail price if the original receipt is not available.
For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products, such as earrings.
Gift Cards and Gift Vouchers are non-refundable. Deposits are available in stores but not online.
Please note that any information stated on this page refers to our online returns and exchange policy. If you have any questions on the above please call us directly on 021-4308392 or email [email protected]
This policy does not affect your statutory rights.
Store Returns and Exchanges:If merchandise is returned, as sold, unworn, unused, together with the original receipt, we are happy to:
Refund within 14 days
Exchange within 28 days
A gift receipt entitles the holder to an exchange/gift card only. Reduced price merchandise may be returned within 7 days with the original receipt for an exchange/gift card only. All refunds will be issued in accordance with the original payment method. We have extended our exchange policy for Christmas gifts’ until Sunday the 10th of January 2021, to once our stores reopen. All refunds will be issued in accordance with the original payment method.