Delivery Information
Thank you for supporting Irish by shopping at Kilkenny.
Our warehouse team continues to work super hard in compliance with social distancing measures to get your orders out as quickly and safely as possible. Please allow 10-14 working days for delivery in Ireland and the EU. Northern Ireland and the UK, up to 14 working days. For delivery to the USA, Canada and rest of the world please allow up to 15 working days. We would like to thank you in advance for your patience, your purchase, and understanding.
If you have a query, please contact our friendly Customer Service Team on +353 214308392 or email us on [email protected]
Ireland, UK and Wider Europe: When ordering from Ireland, UK and wider Europe your order will be sent via GLS couriers and will require a signature on delivery. Once your order has been dispatched you will receive an email from GLS with details on your tracking information. GLS will always work to deliver your order directly to you , however, if no-one is home or the house/office/building cannot be located, then the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. GLS will deliver Monday - Friday in business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address. GLS will send emails to advise on the timing of your delivery and these will be sent to the email address provided at the time of order. Can you check your spam or junk mail for these.
USA, Canada, Australia and Rest of World: When ordering from USA, Canada, Australia and Rest of World your order will be sent via An Post Couriers, the parcel/box is then passed on to the national postal service in the country of destination. A signature is usually required on delivery. If no-one is home to sign for the delivery there should be a note/card left at your home/office/building to state that an attempted delivery has been made, giving you the details required to organise collection at a local depot or re-delivery.
Destination | Shipping Charge | Or Free When You Spend Over † |
Delivery Times * |
Republic of Ireland | €5.99 | €59 | 10-14 working days |
Northern Ireland | £7.50 | £65 |
10-14 working days |
United Kingdom | £7.50 | £65 | 10-14 working days |
EU | €14.99 | €100 | Up to 15 working days |
USA | USD $29.99 | USD $249 | Up to 15 working days |
Canada | USD $29.99 | USD $249 | Up to 15 working days |
Rest of the World | USD $34.99 | USD $249 | Up to 15 working days |
† Free delivery offer applies to goods only and offer is exclusive of insurance charges.
Please Note
Each product sold on the kilkennyshop.com website has an estimated delivery time. We endeavour to deliver to the times specified, however on rare occasions delays may occur which are outside of our control. Items sold online will only be delivered to the address specified on your order.
Duty/Tax Information
Your merchandise is exported free of any Irish taxes. However, all merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied.
A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due”.
Ireland, UK and Wider Europe: When ordering from Ireland, UK and wider Europe your order will be sent via GLS couriers and will require a signature on delivery. Once your order has been dispatched you will receive an email from GLS with details on your tracking information. GLS will always work to deliver your order directly to you, however, if no-one is home or the house/office/building cannot be located, then the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. GLS will deliver Monday - Friday during business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address. GLS will send emails to advise on the timing of your delivery and these will be sent to the email address provided at the time of order. Can you check your spam or junk mail for these.
Track My Order
* Please note: Shipping of orders to Australia and USA, is available. You can order the very best of Irish Design from us, for all your gifting & occasions, to those based at home or abroad.
Once your order is dispatched you will receive an email containing your tracking ID number. This number can be used to track the progress of your delivery, using the links below:
If your order is being delivered to an EU address please click here.
If your order is being delivered to a Non EU address please click here.
Order Information
If you are experiencing any issues with your order please contact Customer Service on (+353) 21 430 8392 or by following the link provided HERE and using the contact form supplied.