Delivery Information
Due to extended store closures and our current Spring Sale, we are experiencing higher volume on our site. We are working towards the delivery timings below, please check these for your delivery country. If you need to contact customer service, please call 021 4308392 or email us on [email protected] – we will respond to your query and appreciate your patience while we work through these higher volumes of calls and emails.
| Destination | Shipping Charge | Or Free When You Spend Over † |
Delivery Times * |
| Republic of Ireland | €5.99 | €49 | Up to 7 days |
| Northern Ireland | £7.50 | £60 |
Up to 7 days |
| United Kingdom | £7.50 | £60 | Up to 10 days |
| EU | €14.99 | €100 | Up to 10 days |
| USA | USD $29.99 | USD $249 | Up to 15 days |
| Canada | USD $29.99 | USD $249 | Up to 15 days |
| Rest of the World | USD $34.99 | USD $249 | Up to 15 days |
† Free delivery offer applies to goods only and offer is exclusive of insurance charges.
* The delivery times above are quoted with respect to working days. Working days are Monday - Friday inclusive. Due to current conditions these might be longer.
* Update Shipping of orders to Australia and USA, is currently unavailable due to restrictions, however you can still order the very best of Irish Design from us and we will process and ship to you, all Australian and USA orders as soon as the current restrictions are lifted.Please Note
Each product sold on the kilkennyshop.com website has an estimated shipping lead time. Products are subject to availability. We endeavour to deliver to the times specified, however on rare occasions delays may occur which are outside of our control. If your ordered product is not available we will contact you with an expected delivery date. Please note that items sold online will only be delivered to the address specified on your order.
Duty/Tax Information
Your merchandise is exported free of any Irish taxes. However, all merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied.
A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due”.
Track My Order
Once your order is dispatched you will receive an email containing your tracking ID number. This number can be used to track the progress of your delivery, using the links below:
If your order is being delivered to an EU address please click here.
If your order is being delivered to a Non EU address please click here.
Order Information
If you are experiencing any issues with your order please contact Customer Service by following the link provided HERE and using the contact form supplied.