• Select the Click and Collect button when on a product page
• Select the store you desire to collect your items from
• Fill in your personal details
• Pay for your item(s)
• Receive a confirmation email for your order
• Wait for your “Order is ready for collection” email
• Go in store to collect your order
Kilkenny is happy to refund or exchange merchandise as sold together, with the original receipt within 14 days or Exchange within 28 days. A Gift Receipt entitles the holder to an exchange/gift card only. Reduced price merchandise purchased online may be returned within 14 days with the original receipt for an exchange/gift card only. All refunds will be issued in accordance with your original method of payment. Without proof of purchase, an exchange or credit note may be given at the current selling price. For Hygiene reasons, our refund policy does not apply to a small number of products. Click HERE to read more.
• A Copy of your Confirmation email (either printed out or digital)
• DO NOT arrive in store to collect your items without receiving your second email ‘Your item is ready for collection’.
• Your confirmation email does not mean your item is ready for collection
• You may be asked for a valid form of ID or the Credit card that you purchased your products with.
- Please allow 1 to 2 days
- You will be contacted if your product collection is due to exceed this time frame
- Yes, but PLEASE ENSURE that if you wish for someone else to collect your order for you, THEY MUST HAVE VALID ID with them as well as having the confirmation email. Without these we will not be able to process your Click and Collect Collection.
- No, there is no deliver charge. Click and Collect is a free service
Yes, gift wrapping is available at no extra cost. Please leave the comment ‘Gift Wrap’ in the comment section at the check-out.
During busy periods for example Sales and Christmas, we are unable to gift wrap due to the high volumes of orders. We apologise for any inconvenience caused.
Clydaville Investments Ltd. t/a The KILKENNY Group
Head Office | 3 New Street | Killarney | Co. Kerry | Ireland | Registered in Ireland No. 283267