Track My Order / Where is my order?
Once your order is dispatched from our warehouse you will receive an email from our couriers GLS or An Post containing your tracking ID number. GLS send emails to advise on the timing of your delivery and these will be sent to the email address provided at time of order. This can then be used to track the progress of your delivery using the following options: At this time GLS do not offer a text service for tracking.
Ireland, UK and Wider Europe: When ordering from Ireland, UK and wider Europe your order will be sent via GLS couriers and will require a signature on delivery. GLS will attempt delivery first and if no-one is home or the house/office/building cannot be located the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. GLS will deliver Monday - Friday in business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address. GLS will send emails to advise on the timing of your delivery and these will be sent to the email address provided at time of order.
USA, Canada, Australia and Rest of World: When ordering from USA, Canada, Australia and Rest of World your order will be sent via An Post Couriers, the parcel/box is then passed on to the national postal service in the country of destination. A signature is usually required on delivery. If no-one is home to sign for the delivery there should be a note/card left at your home/office/building to state that an attempted delivery has been made, giving you the details required to organise collection at a local depot or re-delivery.
If you need to contact customer service , please call 021 4308392or email us on [email protected] – we will respond to your query and appreciate your patience while we work through these higher volumes of calls and emails.
* Please note: Shipping of orders to Australia and USA, is available. You can order the very best of Irish Design from us for gifting, Christmas , to those at home and abroad, we will process and delivery these.