Get to know our Customer Care team
With over 30 years of experience, the Customer Care team at Kilkenny Design are gifting experts, with in-depth product knowledge of all our brands. They create a personal shopping experience over the phone helping customers with a variety of requirements. Including sending gifts to loved ones abroad, assisting with gift card purchases, organizing returns, designing specialized gift sets and hampers to suit all budgets & helping with purchasing over the phone.
Each of our customer care team can help you when purchasing over the phone, using gift cards to purchase, making returns, ordering custom hampers and gifts, and checking on the tracking of orders. The team is made up of Suzanna, Hannah, Ciara, Amy, and Aoife and each one of our colleagues on the Customer Care Team has an area that they specialize in.
- Suzanna has been working with Kilkenny for 8 years and was previously a Manager in the Cork City Store. Her product knowledge is out of this world and if you are looking for more information on a certain brand Suzanna’s wealth of experience really shines through.
- Hannah is the hamper expert. Her creative flair for delivering thoughtful and meaningful hampers for gifts and celebrations means that our customers are always delighted with the finished hamper. She always adds special touches and ensures that everything is packed and presented to the highest standard.
- Ciara is the team member who gets the most excited about our Wellness products. If there is anything you want to know about this department she is the customer care team member you want to speak to. Her Instagram stories on our social media pages are very popular and it's not surprising because she has done her research on each product and shares great tips.
- Amy is the customer care team member that shines brightest when it comes to homeware. She goes above and beyond when helping our clients visualize our homeware department in their homes. We have countless testimonials supporting Amy’s energy and enthusiasm for helping customers choose the right style, size, and color of pieces to complement their existing interior design choices.
- Aoife joined the team in 2019 as the deputy manager of our Cobh store. Her passion for Irish design is so impressive. She champions Irish design and really takes the time to explain the wonderful meanings and history of each brand and the makers behind them. She is a fantastic member of the team who will support you in your customer care journey and also fascinate you with her interesting facts and stories about our Irish products and designers.
Don’t forget our customer care team will not only help you with all your inquiries but there are also extra benefits of calling them such as free gift wrapping, you get a dedicated contact for the entire length of your inquiry, a fully Irish team, and Live chat on the websites also available.
Please be sure to contact the team Monday to Friday 9.00 am – 6.00 pm GMT+1 or Saturday & Sunday 9.00 am - 5.00 pm GMT+1
Call us on +353 21 4308392
Email us at [email protected]