Returns and Exchanges

Online Returns and Exchange Policies:

If merchandise is returned, as sold, together with an original receipt/confirmation email, we are happy to refund within 14 days or provide an exchange within 28 days. Reduced price merchandise purchased online may be returned within 14 days with the original receipt or confirmation email for an exchange/credit note only. All refunds will be issued in accordance with the original method of payment. An exchange/credit note may be given at the current retail price if the original receipt/order confirmation is not available. 

A Gift Receipt entitles the holder to an exchange/gift card only. Gift Cards and Gift Vouchers are non-refundable. Deposits are available in stores but not online. 

Please send your purchase back to the following address within 14 days of receiving your order to receive a refund or 28 days for an exchange or gift card. We have a customer checklist below for you to review before sending pack your product.

Customer Checklist: 

  • Ensure your items are in the condition you received these in and a resalable condition. Clothing must not be worn and all tags must still be on clothing. 
  • Include your order confirmation e-mail and return note inside the parcel.
  • Refunds will be actioned within 14 to 21 days of receiving back your item(s) 
  • Refunds will be processed via the original method of payment.
  • You will receive an email once your order has been processed and refunded.

Please print our returns form and include it with your order. Download your form HERE

Address for Returns:

Kilkenny Website Returns

Churchfield Industrial Estate

Churchfield, Cork

T23FP44

Items returned must be returned in a saleable condition. They must be unused, in their original packaging, with all tags attached. 

It is advisable for you to obtain proof of postage as Kilkenny Design will not be held responsible for items lost or damaged in the post. 

When we receive your return(s) we review the condition of the goods being returned, before authorising any refund. 

For hygiene reasons, we do not accept returns of a small number of items, such as earrings.

Store Returns and Exchange Policies:

Please click HERE to read our in-store returns/exchange policy. 

You can return items to any one of our stores free of charge within 14 days for a full refund or 28 days for an exchange or gift card. * During times stores are closed, returns can be made to Kilkenny Website Returns if this is required , please refer to the same checklist above for sending back your package. 

This policy does not affect your statutory rights.

Payment/Cancellation Information

Your credit/debit card or PayPal account is tendered on placement of your order. If you wish to cancel your order please contact us by phone on 021-4308392 or by email to [email protected] and quote your name and order number within 24 hours of order placement. 

Contact/Complaints Address

Any written contact/complaints can be sent to the address below:

Customer Service Department,
Kilkenny Group,
Churchfield Industrial Estate,
Churchfield,
Cork,
T23 E163

Cooling Off Period

When you make a purchase from Kilkennyshop.com you have a cooling off period of 14 days, starting from the day you receive your purchase. Before the end of the 14 days you can cancel your order and return the goods for a refund. If you cancel your order because you change your mind about the purchase you will be expected to pay for the cost of returning the goods. The returns address can be found below:

Kilkenny Website Returns,
Kilkenny Group,
Churchfield Industrial Estate,
Churchfield,
Cork,
T23 E163

If you are unhappy with the products or services you have received from us please email us at [email protected]. Alternatively, you can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on HERE.