Frequently Asked Questions - Returns | Kilkenny Shop

Returns & Exchange

For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products, such as earrings. Gift Cards and Gift Vouchers are non-refundable. Please note that all returned item(s) must be unworn, unused and in their original packaging
Yes, you can return your online order to any one of our stores nationwide. Please print your order confirmation e-mail as this is your receipt/proof of purchase. Please note that all returned item(s) must be unworn, unused and in their original packaging.
Once we have received your package, your refund or exchange will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

If goods are shipped to a customer and they arrive broken or damaged we firstly need to get the following information:

- Order number (store or website)
- An image of the broken item/s that clearly shows the damage
- Customers full name, address, contact number and email address
- The code of the item that was broken/damaged

Email all the above info to [email protected] and await reply. All breakages and damages that occur in transit are covered by... Read more

Kilkenny is happy to refund or exchange merchandise as sold together, with the original receipt within 14 days or Exchange within 28 days. A Gift Receipt entitles the holder to an exchange/gift card only. Reduced price merchandise purchased online may be returned within 14 days with the original receipt for an exchange/gift card only. All refunds will be issued in accordance with your original method of payment. Without proof of purchase, an exchange or credit note may be... Read more