Frequently Asked Questions - Delivery | Kilkenny Shop


Due to extended store closures and our current Spring Sale, we are experiencing higher volume. We will have your item delivered to you within 3-7 days for Republic of Ireland and Northern Ireland, for other countries please refer to this page.

What happens if I am out when the courier comes?

Orders require a signature to acknowledge receipt upon delivery. The signature of the person accepting delivery at the delivery address will be proof that safe delivery of the order has been received.

If no person is available to accept delivery, our couriers will contact you on the number provided in the order form and you can organise to either leave the parcel with a neighbour or somewhere safe nearby. If this is not... Read more

Please contact our Customer Service team immediately on +353 (0)21 430 8392 or email us at [email protected] Any breakages, damages or discrepancies with your order must be reported to us within 24 hours of delivery.

You can track your parcel by following the instructions on the email you would have been sent at the time of dispatch. 

Which couriers do you use for delivery?

In Ireland, UK and Wider Europe all standard items are delivered by GLS couriers. They will require a signature on delivery. GLS will attempt delivery first and if no-one is home or the house/office/building cannot be located the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. GLS will deliver Monday - Friday during business hours so a delivery... Read more

If your delivery has gone over the stated delivery lead time please contact our Customer Service team on +353 (0)21 430 8392 or email us at [email protected] Please quote your Order Confirmation number in your enquiry, so that we can assist you with your query as quickly as possible.
Occasionally Non EU customers will receive an importation/customs charge on their parcel; this is a government issued charge and not in any way related to Kilkenny. Kilkenny do not reimburse these charges.

Please click HERE to see our delivery times.