Frequently Asked Questions - Click & Collect | Kilkenny Shop

Click & Collect

The Click & Collect service is available for the majority of, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service.
Arrive instore with your item and proof of purchase. To redeem a full refund, you must return to the store within 14 days of picking up your item For an exchange, you must return to the store within 28 days of picking up your item
If you do not collect your order within 7 days of receiving your ‘Order is ready for Collection’ email, you will be contacted directly from the store assistant.
No, there is no deliver charge. Click and Collect is a free service
Yes, but PLEASE ENSURE that if you wish for someone else to collect your order for you, THEY MUST HAVE VALID ID with them as well as having the confirmation email. Without these we will not be able to process your Click and Collect Collection.
Please allow 1 to 3 days You will be contacted if your product collection is due to exceed this time frame
• A Copy of your Confirmation email (either printed out or digital) • DO NOT arrive in store to collect your items without receiving your second email ‘Your item is ready for collection’. • Your confirmation email does not mean your item is ready for collection • You may be asked for a valid form of ID or the Credit card that you purchased your products with.
• Select the Click and Collect button when on a product page • Select the store you desire to collect your items from • Fill in your personal details • Pay for your item(s) • Receive a confirmation email for your order • Wait for your “Order is ready for collection” email • Go in store to collect your order