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Help


Our customer service team can be contacted at 021-4308392 or via email by clicking HERE


How can I purchase on-line?
  
Choose the products you wish to purchase. Select Add to Cart. Then Proceed to Checkout. You will be prompted to fill in the relevant delivery and payment details.

Any payment details will be protected from any third parties.

 
How can I purchase a Gift Card?
Click here to purchase a Kilkenny Gift Voucher. Include the value of the Gift Voucher and preferred method of payment.Vouchers can be purchased at a minimum value of €30 and a maximum of €500. All Gift Cards are delivered via courier. Kilkenny vouchers are presented in our exclusive packaging; the perfect gift for any occasion. 

 
Can I set up a wedding list?
Thank you for considering Kilkenny for your Wedding Gift Registry, we would like to wish you every happiness in your future together. Please contact us on 021-4308392 for more details.


Can I order corporate gifts?
Kilkenny’s excellence in the corporate gift market has resulted in a significant growth in corporate sales over the past number of years. We will provide you with a wide selection of Irish products to satisfy your every requirement, with famous brands such as Waterford Crystal, Newbridge Silverware and Nicholas Mosse to name a few. Please call 021-4308392 for more information.

 

Am I entitled to shop tax-free?
A customer is entitled to avail of a Tax-Free service if they reside in a Non-European country. Kilkenny are one of the few stores that can take the tax off at till points saving you the inconvenience at the airport!

 
What is Kilkenny’s Refund and Exchange Policy?
Kilkenny is happy to refund or exchange merchandise if returned as sold within 28 days and accompanied by proof of purchase. (not applicable on sale items) All refunds will be issued in accordance with your original method of payment. Without proof of purchase, an exchange or credit note may be given at the current selling price. For Hygiene reasons, our refund policy does not apply to a small number of products. Click HERE to read more.

 
Can I put items on deposit?
Kilkenny Stores offer customers the opportunity to put products on deposit. A minimum payment of 15% is required to hold the product for six weeks. Not available online. 

 
Where are you located?
Please click here for store locations.

 
What are your opening hours?
Please click here for opening hours.

 

What are the advantages of joining our mailing list?
Join our membership list and be first to hear about
  •  Upcoming events
  •  Sales/Promotions
  •  Invitation to customer nights
  •  New arrivals