We are open online 24/7, our stores are re-opening (check our Store Locator for individual times). Our customer service lines are open from Monday to Friday 8.30am – 6.00 pm and 9am to 5 pm on Saturday and Sunday.
Call - 021-4308392.

We’re Re-opening!

We are pleased to announce the phased approach to re-opening our stores.
We would like to reassure you that we have taken all necessary steps to ensure the safety of both our customers and colleagues.

Store re-opening dates:

  • 8th June: Cashel, Ennis, Killarney & Stillorgan
  • 15th June: Douglas, Galway, Swords & Whitewater
  • 18th June: Nassau Street + Takeaway, Cork & Shanagarry Design Centre + Takeaway
  • 29th June: Kilkenny Design Centre + Takeaway

Opening hours will vary across our stores so please check our Store Locator page for further details.

We are taking the COVID-19 situation very seriously; our customers and colleagues remain our number one priority.
We will be reviewing our store offerings and safety measures on an ongoing basis.

When visiting stores, we ask that you kindly follow store guidelines to ensure your safety at all times. 
We have implemented a number of key safety measures across our stores and cafés, some of which are outlined below.

We look forward to welcoming you back to our stores and cafés over the weeks ahead.

Stay safe and take care,
Kilkenny Team

 

 

LOOKING OUT FOR YOU

We want to reassure you that we have taken all the necessary steps to ensure
our store is safe for our customers and colleagues.

Our new health and safety measures include:

 

social-distancing
 
   Social Distancing
Please keep a safe distance between yourself and others.
 
 
limited-capacity
 
    Limited Capacity
To maintain social distancing guidelines, we must limit the number
of customers in-store at one time.
 
 
enhanced-cleaning
 
   Enhanced Cleaning
We have an enhanced cleaning procedure in place
following government guidelines.
 
hand-sanitation
 
   Hand Sanitisation
On entering the store please sanitise your hands.
 
 
vulnerable-shopping-hours
 
   Vulnerable Shopping Hours
Every Tuesday & Thursday morning until 12 pm, vulnerable customers
will be given priority.
 
 
contactless-payment
 
   Contactless Payment
Where possible please use contactless or card payment.
 

 

MORE WAYS TO SHOP

 

telesales

Telesales
Call our friendly customer service team who will be happy to take your order over the phone on 021-4308392.

online

Online 
Order on Kilkennyshop.com and deliver direct to your door.

 

FAQ

When will all your stores reopen?

We’re beginning to reopen our stores once permitted by local regulations and all of our safety measures are in place. Our top priority is the health and safety of our customers, employees and communities. To find more information on your local store, please visit our Store Locator.

How are you keeping employees and customers safe?

The health and safety of our customers, employees and communities is our top priority. We are following all guidance from health authorities to ensure the safest shopping experience possible. We are continually reassessing these measures in consultation with the health authorities.

What are your store hours?

Our stores will be operating on reduced hours at this time. To find your local store hours, please visit our Store Locator.

How can I contact your customer service team?

We are dedicated to assisting our customers and are available through our email contact form. Our customer service lines are open from Monday to Friday 8.30 am–6 pm and from Saturday to Sunday 9 am-5 pm on 021-4308392. We are experiencing higher than normal volumes, so you should expect to experience a delay in receiving a response, however, please be assured that we are answering all inquiries as quickly as possible. We truly appreciate your patience and understanding during this time.

 

STILL HAVE QUESTIONS?

Please visit the FAQ and if you have any other questions, please use our Contact Us page.