Our Customer Care Team
are here to help

Customer Care team experts in hamper selection

Our Customer Care Team

At Kilkenny Design we want to ensure every aspect of shopping with us is enjoyable. 

Our Customer Care Team will help you with any queries, or issues you may have. 

We are also available to assist you with purchasing over the phone during the week and at weekends.

Call us: +353 21 4308392 
Email us: [email protected]

Customer Care team at Kilkenny Design

Benefits Of Customer Care

With over 20 years of experience, the Customer Care team at Kilkenny Design are gifting experts,with indept product knowledge of all our brands. 

They create a personal shopping experience over the phone helping customers with a variety of requirements.

Including sending gifts to loved ones abroad, assisting with gift card purchases, organising returns, designing specialised giftsets and hampers to suit all budgets & assisting with purchasing over 

the phone. 

Free gift wrapping

Dedicated contact 

Irish team

Live chat on website

Meet our Customer Care team

Hi I'm Suzanna

I have been working with Kilkenny for 8 years and was previously a manager in the Cork City store. I moved to the Customer Service Department in 2020 and Ilove the change.

I enjoy looking after all our customers over the phone, via email and on our live-chat whether it be a general query or a customer needs some gifting advice.

Hi I'm Hannah

I joined the team in October 2020. Since joining the team I have had a newfound love of Irish Crafts and Homeware.


Organizing gifts and hampers for special occasions is one of my favourite things to do! I am here to help you with any gifting occasion that may arise. 

 We really hope you enjoy your shopping experience here at Kilkenny.

Hi I'm Amy

I have been a part of the Kilkenny warehouse team in Cork for the last 8 months.


I have now moved to the customer service team and I am so excited to help our valued customers in any way that I can! 

Hi I'm Aoife

I am part of the customer service team. I joined the Kilkenny group in 2019 as deputy manager in our Cobh store.

You may recognize me for some of our cork stores as I help out in the store from time to time. We have a fantastic team here that always go above and beyond to help our customers.

Out of Hours

Any calls after office hours will be responded to at the earliest convenience by our customer service representatives during office hours. 

Returns & Exchanges Policy

Delivery Information

Contact Us

Monday to Friday 9am – 5.30pm

 +353 21 4308392 

Email us on [email protected]