Please Note

Each product sold on the kilkennydesign.com website has an estimated delivery time. We endeavor to deliver to the times specified, however on rare occasions,  delays may occur which are outside of our control. 

Please note, during busy sale periods, your order might take a little longer for delivery. We thank you for your patience.

Ireland:

When ordering to Ireland and Northern Ireland your order will be sent via GLS couriers or An Post. Once your order has been dispatched you will receive an email with details on your tracking information.

You can track your parcel at the links below:

• GLS
• An Post

USA, Canada, Australia and Rest of World: 

When ordering to USA, Canada, Australia and Rest of World your order will be sent via An Post.  A signature is usually required on delivery.

If no one is home to sign for the delivery there should be a note/card left at your home/office/building to state that an attempted delivery has been made, giving you the details required to organize collection at a local depot or re-delivery.  You can track your parcel here.

EU: 

All deliveries to the EU will be made by An Post. You can track your parcel here.

UK 

All deliveries to UK mainland will be delivered by Royal Mail. You can track your parcel here.

In-Store Shippings:

Please allow 6-8 weeks for orders placed in store, via our store shipping service, to arrive at international destinations.

Duty/Tax Information

All merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied.

A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due”. 

Items sold online will only be delivered to the address specified on your order.

If you have a query, please contact our friendly Customer Service Team on +353 214308392 or email us on [email protected]