Returns and Exchanges

Online Returns and Exchanges:

If merchandise is returned, as sold, unworn, unused and in its original packaging, together with the original receipt, we are happy to refund within 14 days or Exchange within 28 days.

If you wish to return your website purchase you may do so to any Kilkenny Shop or to the address listed below. Please include your original order form as proof of purchase. Goods that are for refund or exchange that are bought online can be returned to Website Returns, the postage cost is paid by the customer- exceptions are made for faulty items.
 

Website Returns,
Kilkenny Group,
Churchfield Industrial Estate,
Churchfield,
Cork,
T23 E163 

A Gift Receipt entitles the holder to an exchange/gift card only. Reduced price merchandise purchased online may be returned within 14 days with the original receipt for an exchange/credit note only.

All refunds will be issued in accordance with the original method of payment. An exchange/credit note may be given at the current retail price if the original receipt is not available.

For safety and hygiene reasons, our exchange/refund policy does not extend to a small number of products, such as earrings.

Gift Cards and Gift Vouchers are non-refundable. Deposits are available in stores but not online.

Please note that any information stated on this page refers to our online returns and exchange policy. If you have any questions on the above please call us directly on 021-4308392 or email [email protected]

This policy does not affect your statutory rights.

Store Returns and Exchanges:

If merchandise is returned, as sold, unworn, unused, together with the original receipt, we are happy to:

Refund within 14 days

or

Exchange within 28 days

A gift receipt entitles the holder to an exchange/gift card only. Reduced price merchandise may be returned within 7 days with the original receipt for an exchange/gift card only. All refunds will be issued in accordance with the original payment method.

Promotional T&C's

Regarding Promotional Vouchers/Codes/Offers: Cannot be used in conjunction with other offers/can only be used on full priced items. One voucher per transaction when redeeming. Cannot be used in Kilkenny Restaurants/Cafés or for purchase of gift cards or in Kilkenny Stores if voucher/promotion/offer is of an online nature. Minimum spends often required (excludes delivery charge when redeeming online).

Payment/Cancellation Information

Your credit/debit card or PayPal account is tendered on placement of your order. If you wish to cancel your order please contact us by phone on 021-4308392 or by email to [email protected] and quote your name and order number within 24 hours of order placement. 

Contact/Complaints Address

Any written contact/complaints can be sent to the address below:

Customer Service Department,
Kilkenny Group,
Churchfield Industrial Estate,
Churchfield,
Cork,
T23 E163

Cooling Off Period

When you make a purchase from Kilkennyshop.com you have a cooling off period of 14 days, starting from the day you receive your purchase. Before the end of the 14 days you can cancel your order and return the goods for a refund. If you cancel your order because you change your mind about the purchase you will be expected to pay for the cost of returning the goods. The returns address can be found below:

Website Returns,
Kilkenny Group,
Churchfield Industrial Estate,
Churchfield,
Cork,
T23 E163

If you are unhappy with the products or services you have received from us please email us at [email protected] Alternatively, you can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on HERE.