After your order is placed, you will have a very limited time to cancel the order before it is dispatched. Once it has been dispatched, we are no longer able to cancel it for you.
Please contact the Customer Service team immediately on +353 (0)21 430 8392 if you need to cancel an item. Please click HERE for our Returns Policy for returning an item once you have received it.
Yes, we provide gift receipts. Please leave the comment ‘Gift Receipt’ in the comment section at the check-out.
Please note that for safety and hygiene reasons, we do not provide gift receipts for a small number of products, such as earrings
Yes, gift wrapping is available at no extra cost. Please leave the comment ‘Gift Wrap’ in the comment section at the check-out.
During busy periods for example Sales and Christmas, we are unable to gift wrap due to the high volumes of orders. We apologise for any inconvenience caused.
As soon as you place an order you should receive an order confirmation email, once your order ships, you will receive a second email notification to the email address you entered on your order. If you do not receive an email confirmation then contact [email protected] with the details of when you placed the order.
Please be aware that sometimes your order confirmation may go directly to your junk folder.
Orders require a signature to acknowledge receipt upon delivery. The signature of the person accepting delivery at the delivery address will be proof that safe delivery of the order has been received.
If no person is available to accept delivery, our couriers will contact you on the number provided in the order form and you can organise to either leave the parcel with a neighbour or somewhere safe nearby. If this is not possible then the parcel will be taken away for redelivery. Our couriers will place a card through your door to let you know that they have been, and which course... Read more
You can track your parcel by following the instructions on the email you would have been sent at the time of dispatch.
In Ireland, UK and Wider Europe all standard items are delivered by GLS couriers.They will require a signature on delivery. GLS will attempt delivery first and if no-one is home or the house/office/building cannot be located the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. GLS will deliver Monday - Friday in business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address.
In USA, Canada, Australia and Rest of World... Read more
8 Click & Collect
8 Gift Cards
You can access your Gift Card balance at any till point in store, a member of our team will be happy to assist you.
Alternatively, you can contact customer service on +353 (0)21 430 8392.
Click HERE to purchase a Kilkenny Gift Card. Include the value of the Gift Card and preferred method of payment.
Gift Cards can be purchased at a minimum value of €50 and a maximum of €500. All Gift Cards are delivered via courier. Kilkenny gift cards are presented in our exclusive packaging; the perfect gift for any occasion.
Our new gift cards can be used online and in-store. Simply enter your gift card number and pin in the gift card section on the payment page when you checkout. Note, we currently cannot accept part payment using Paypal, please call customer service to process your order.
Please note our older gift cards (which are gold) are not available to be used online. If you have a gold gift card please call our Customer Service team on +353 214308392 and we can place your order over the phone.
5 Returns & Exchange
If goods are shipped to a customer and they arrive broken or damaged we firstly need to get the following information:
- Order number (store or website)
- An image of the broken item/s that clearly shows the damage
- Customers full name, address, contact number and email address
- The code of the item that was broken/damaged
Email all the above info to [email protected] and await reply. All breakages and damages that occur in transit are covered by Kilkenny by way of a replacement, items will not be refunded.
Kilkenny is happy to refund or exchange merchandise as sold together, with the original receipt within 14 days or Exchange within 28 days. A Gift Receipt entitles the holder to an exchange/gift card only. Reduced price merchandise purchased online may be returned within 14 days with the original receipt for an exchange/gift card only. All refunds will be issued in accordance with your original method of payment. Without proof of purchase, an exchange or credit note may be given at the current selling price. For Hygiene reasons, our refund policy does not apply to a... Read more
4 Store Information
Please click HERE for full details of job opportunities with Kilkenny.
The Kilkenny Group have two fantastic restaurants; one located in the heart of Dublin City on Nassau Street and one located in beautiful, rural Shanagarry in East Cork.
Both restaurants offer a variety of homemade dishes, prepared in-house daily by our teams of dedicated chefs. Produce is sourced locally where possible and a great range of gluten free hot and cold meals and tasty breads and desserts are also available daily.
No, booking is not necessary. We do not take bookings or reserve tables.
The restaurant in Nassau street operates on a buffet style service. We are accustomed to welcoming high numbers of diners each day with plenty of seating for all groups/parties.
4 Customer Service
Monday 9:00AM – 5:30PM
Tuesday 9:00AM – 5:30PM
Wednesday 9:00AM – 5:30PM
Thursday 9:00AM – 5:30PM
Friday 9:00AM – 4:30PM
Please email: [email protected] kilkennygroup.com
Telephone: +353 (0)21 4308392
1 Product Care
Follow these simple steps to help keep your jewellery look its best year after year.
1. Use a polishing cloth to effectively clean your jewellery.
2. Always store each piece separately, especially necklaces. The best way to store your necklaces is to hang them.
3. Apply beauty products such as perfume, hairspray or deodorant before wearing your jewellery as certain chemicals in these products may damage the finish.
4. Always remove your jewellery before swimming, bathing, doing household chores or using abrasive cleaners.
5. If your jewellery... Read more