Delivery Information

Please be advised we are working towards the delivery timings below, please check these for your delivery country. If you need to contact customer service, please call 021 4308392 or email us on [email protected] – we will respond to your query and appreciate your patience while we work through these higher volumes of calls and emails. 

Ireland, UK and Wider Europe: When ordering from Ireland, UK and wider Europe your order will be sent via GLS couriers and will require a signature on delivery. GLS will attempt delivery first and if no-one is home or the house/office/building cannot be located the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. GLS will deliver Monday - Friday in business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address. GLS will send emails to advise on the timing of your delivery and these will be sent to the email address provided at time of order.

USA, Canada, Australia and Rest of World: When ordering from USA, Canada, Australia and Rest of World your order will be sent via An Post Couriers, the parcel/box is then passed on to the national postal service in the country of destination. A signature is usually required on delivery. If no-one is home to sign for the delivery there should be a note/card left at your home/office/building to state that an attempted delivery has been made, giving you the details required to organise collection at a local depot or re-delivery. 

 Destination Shipping Charge Or Free When
You
Spend Over †
Delivery Times *
Republic of Ireland €5.99 €59  3+ days
Northern Ireland £7.50 £65

 3+ days

United Kingdom £7.50 £65  3-7 days
EU €14.99 €100 Up to 10 days
USA USD $29.99 USD $249 Up to 15 days
Canada USD $29.99 USD $249 Up to 15 days
Rest of the World USD $34.99 USD $249 Up to 15 days


† Free delivery offer applies to goods only and offer is exclusive of insurance charges.

Please Note

Each product sold on the kilkennyshop.com website has an estimated shipping lead time. Products are subject to availability. We endeavour to deliver to the times specified, however on rare occasions delays may occur which are outside of our control. If your ordered product is not available we will contact you with an expected delivery date. Please note that items sold online will only be delivered to the address specified on your order.

 

Duty/Tax Information

Your merchandise is exported free of any Irish taxes. However, all merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied.

A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due”.
 

Track My Order

Once your order is dispatched you will receive an email containing your tracking ID number. This number can be used to track the progress of your delivery, using the links below:

If your order is being delivered to an EU address please click here.

If your order is being delivered to a Non EU address please click here.


Order Information

If you are experiencing any issues with your order please contact Customer Service by following the link provided HERE and using the contact form supplied.