Delivery Information

We really appreciate supporting local at this busy time of year. Our warehouse team continues to work super hard in compliance with social distancing measures to get your orders out as quickly and safely as possible.

During sale periods, due to high order levels, and to maintain social distancing measures in our warehouse, there may be a slight delay in receiving your parcel. We thank you for your patience and understanding as we keep our team safe.

Please allow 10 working days for delivery in Ireland and Northern Ireland.

For deliveries to UK mainland, please allow up to 12 working days.

For delivery to the USA, Canada and rest of the world please allow 14-20 working days. 

Ireland : When ordering from Ireland and Northern Ireland your order will be sent via GLS couriers and will require a signature on delivery. Once your order has been dispatched you will receive an email from GLS with details on your tracking information. You can track your parcel here.

GLS will always work to deliver your order directly to you , however, if no-one is home or the house/office/building cannot be located,  then the courier will then call you on the contact number provided by you on your order. Please provide your mobile number when placing your order. GLS will deliver Monday - Friday in business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address.

GLS will send emails to advise on the timing of your delivery and these will be sent to the email address provided at the time of order. Can you check your spam or junk mail for these. GLS offers a free service called Flex delivery , click on the link for further details on this and watch this video on how this works GLS Flex Delivery

UK and Wider Europe: All deliveries to UK mainland and the EU, will be made by An Post. However, all merchandise will be subject to duty or other taxes on importation into your own country of residence. In the UK, your parcel will be delivered by Parcel Force. You can track your parcel here.

USA, Canada, Australia and Rest of World: When ordering from USA, Canada, Australia and Rest of World your order will be sent via An Post.  A signature is usually required on delivery.

If no-one is home to sign for the delivery there should be a note/card left at your home/office/building to state that an attempted delivery has been made, giving you the details required to organize collection at a local depot or re-delivery. 

Duty/Tax Information

All merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied.

A clearance fee may also be levied by your local post office on each such dutiable parcel. Some Post Offices show this as “Additional Postage” or “Postage Due”. 

† Free delivery offer applies to goods only and offer is exclusive of insurance charges, which are optional. 

Please Note

Each product sold on the kilkennyshop.com website has an estimated delivery time. We endeavor to deliver to the times specified, however on rare occasions delays may occur which are outside of our control.

Items sold online will only be delivered to the address specified on your order.

If you have a query, please contact our friendly Customer Service Team on +353 214308392 or email us on [email protected]