Delivery Information

We would like to thank all our customers for supporting local Irish business by shopping at Kilkenny this Christmas. Our deliveries are taking a little longer than usual as we are experiencing higher volumes of orders through our online store and calls to our Customer Service Team. Please be advised, delivery times are currently 8-12 working days for Ireland, Northern Ireland, UK and Europe. USA, Canada and the rest of the world is up to 15 working days. Our team in the warehouse is working super hard in compliance with social distancing measures to get your order dispatched as quickly and safely as possible. But don’t worry, your order is on the way! If you have a query, please contact our Customer Service Team on +353214308392 or email us on [email protected]. We would like to thank you in advance for your understanding and patience during these times.

Ireland, UK and Wider Europe: When ordering from Ireland, UK and wider Europe your order will be sent via GLS couriers and will require a signature on delivery. Once your order has been dispatched you will receive an email from GLS with details on your tracking information. GLS will always work to deliver your order directly to you , however, if no-one is home or the house/office/building cannot be located,  then the courier will then call you on the contact number provided by you on your order. It is useful to give a mobile number when placing your order. GLS will deliver Monday - Friday in business hours so a delivery address where someone is present during these hours is recommended, this may be a work/business address. GLS will send emails to advise on the timing of your delivery and these will be sent to the email address provided at the time of order. Can you check your spam or junk mail for these. 

USA, Canada, Australia and Rest of World: When ordering from USA, Canada, Australia and Rest of World your order will be sent via An Post Couriers, the parcel/box is then passed on to the national postal service in the country of destination. A signature is usually required on delivery. If no-one is home to sign for the delivery there should be a note/card left at your home/office/building to state that an attempted delivery has been made, giving you the details required to organise collection at a local depot or re-delivery. 

† Free delivery offer applies to goods only and offer is exclusive of insurance charges.

Please Note

Each product sold on the kilkennyshop.com website has an estimated delivery time. We endeavour to deliver to the times specified, however on rare occasions delays may occur which are outside of our control. Items sold online will only be delivered to the address specified on your order.